FAQ

 - Our Devices

1. Are REPOSE devices FDA cleared or medical devices?
No. REPOSE devices are beauty and self-care tools, not medical devices. They are not intended to diagnose, treat, cure, or prevent any condition. We do not make medical or clinical claims about our products.

2. Do I need special gels, refills, or attachments?
No. Every REPOSE device is designed to work with whatever serum, oil, or moisturizer you already use. There are no proprietary gels, refills, or replacement parts required — ever.

3. Can I use more than one device in the same session?
Yes. REPOSE devices are designed to work together. The included ritual guide walks you through the full sequence — cleanse, roll, sculpt or contour, then eyes. Short, layered sessions are the intention, not the exception.

4. Are the devices suitable for all skin types?
Yes. REPOSE devices are suitable for most skin types when used as directed. If you have a diagnosed skin condition, are pregnant, or are taking any medication that causes photosensitivity, we recommend checking with your doctor before use.

5. I've recently had Botox or filler. Can I still use the devices?
We recommend waiting at least two weeks after any injectable treatment before using any REPOSE device. When in doubt, check with your provider first.

 - The Halo

1. How does The Halo work?
The Halo delivers red light therapy to the under-eye area through a hands-free, glasses-shaped frame. It rests below the eyes — not over them — targeting the under-eye area specifically. It auto-offs after 10 minutes, with three intensity levels to adjust based on preference and sensitivity.

2. Can I wear The Halo with contact lenses in?
Yes. The Halo rests below the eye — targeting the under-eye area, not the eye itself — so wearing contact lenses is not an issue.

3. How long is a Halo session?
10 minutes. The device auto-offs at that point — no timers, no guessing. Use it while you get ready, make coffee, or take a quiet moment before the day starts.

4. How do I clean The Halo?
Wipe the frame gently with a soft, slightly damp cloth after each use. Do not submerge in water or use abrasive cleaning agents.

 - The Contour Wand

1. How do I use The Contour Wand?
Apply your serum or facial oil first, then glide the Wand slowly along the jawline, lower face, and neck. The device is designed to move with your skincare — not on dry skin. A typical session is 5 to 10 minutes.

2. Do I need a specific serum or oil to use it?
No. The Contour Wand works with whatever you already use — serum, facial oil, or moisturizer. No proprietary products required.

3. What are the three LED modes for?
The Wand features red (630nm), green (530nm), and blue (450nm) light, alongside warmth and gentle vibration. Red supports a more refreshed-looking complexion. Green targets uneven tone. Blue is suited to areas prone to blemishes. All three can be used within a single session based on what your skin needs that day.

 - The Sculpt Wand

1. How is The Sculpt Wand different from a manual gua sha?
A manual gua sha relies entirely on the pressure and technique you apply. The Sculpt Wand adds three active technologies in the same glide — warming heat to support skincare absorption, high-frequency vibration, and red light therapy — with a gua sha-contoured edge. Same ritual feel. More working underneath.

2. How do I use The Sculpt Wand?
Apply your serum or facial oil, select your heat level (three options), and glide slowly along the lower face, jawline, and neck. The warming edge is designed to move with your skincare — not on dry skin. 5 to 10 minutes is a full session.

 - Using with Skincare

1. Can I use the devices with retinol or exfoliating acids?
Yes. REPOSE devices can be used alongside retinol, AHAs, BHAs, and other active skincare ingredients. If your skin feels sensitive after using actives, start on a lower intensity setting and adjust from there.

2. Who should avoid using these devices?
REPOSE devices are not recommended if you are pregnant, have active photosensitivity, or are currently taking medication that causes photosensitivity. If you have an active diagnosed skin condition, recent surgical wounds, or any concerns about light-based tools, check with your doctor before use. These are beauty tools, not medical treatments.

3. Can I use the devices on skin with active breakouts?
You can use REPOSE devices on skin with minor blemishes. Avoid using directly over open wounds, significant breakouts, or any area of broken or actively irritated skin.

 - Results & Routine

1. How often should I use the devices?
Daily use is ideal. Most sessions run 5 to 10 minutes. Consistent, short sessions outperform occasional longer ones. That's what maintenance actually looks like.

2. Morning or evening — which is better?
Either. The Halo works well in the morning before calls or long days. The Contour Wand and Sculpt Wand lend themselves to evenings as a wind-down reset. Build them into whichever moment you're most likely to actually keep.

3. When will I notice a difference?
A visible difference in how your skin looks develops over weeks of consistent daily use — not after individual sessions. These are tools for cumulative maintenance, not instant correction.

4. What if I miss a few days?
Missing occasional days doesn't erase progress. Inconsistency does. If you fall off the routine, just pick it back up.

 - Shipping

1. Where do you ship?
Within the United States only. We do not currently ship internationally, to US territories, or to PO boxes.

2. How long will my order take?
Orders are processed within 1 to 3 business days. Delivery typically follows within 3 to 5 business days. During high-volume periods Black Friday, the December holidays - delivery may take a few additional days.

3. How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order has been dispatched.

 - Returns & Warranty

1. What is your return policy?
We offer a 60-day trial on all REPOSE devices. If a device doesn't belong in your routine, return it within 60 days of delivery for a full refund — including opened and used products, provided they haven't been physically damaged through misuse.

2. How do I start a return?
Email us at info@reposeskincare.com with your order number and reason for return. We'll respond within 1 to 2 business days with return instructions. Return shipping costs are the customer's responsibility. We recommend using a tracked service — we cannot be held responsible for returns lost without tracking confirmation.

3. What does the warranty cover?
Every REPOSE device comes with a 12-month limited warranty against manufacturing defects. If your device stops working under normal use within one year of purchase, contact us and we'll replace it. The warranty does not cover physical damage from misuse or normal wear and tear.

4. My device arrived damaged or defective. What do I do?
Contact us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund your choice, at no cost to you.

5. Does The Complete Ritual have a different warranty?
Yes. The Complete Ritual includes a lifetime warranty on all five devices, plus VIP priority support the highest level of cover we offer.

 - Orders & Payment

1. What payment methods do you accept?
We accept all major credit and debit cards — Visa, Mastercard, American Express, Discover — as well as Shop Pay, Apple Pay, and Google Pay.

2. Can I change or cancel my order after placing it?
Orders begin processing quickly after they're placed. If you need to make a change, contact us as soon as possible and we'll do our best to help — though we can't guarantee changes once processing has begun.

3. I ordered a bundle. Does everything arrive together?
Bundle orders are shipped from our US warehouse as a single package. In some cases, items may arrive in separate packages, each with its own tracking number.